What Our Customers Think

The people we work with are a pretty happy bunch

“Staff always have time to sit and talk to me. My family tell me that I have really blossomed in the last 6 months since I have had Abbots Care support.”

Service User

“Thank you for your tremendous care and support and kindness, my dad recently passed away and you were all we could have hoped for thank you so much.”

Service Users Son

“All my care workers are excellent and help me to stay at home and be independent, they are a great bunch.”

Service User

“Abbots are one of Hertfordshire's most trusted domiciliary care partners. HCC and Abbots share the same high standards on the quality of care, the same values in terms of recruiting a caring workforce and have gone over and above every time to help the council meet its performance targets and our Care Standard.”

Commissioner, Hertfordshire County Council

“We have many challenges in both social and health care provision which often require a flexible approach from care providers and a willingness to think ‘outside the box’ when considering ways in which we can manage down demand. To this end Abbots Care not only bring creative solutions to the table, but are actively involved in leading on the management of some of these solutions in partnership with both Acute, Community and Local Authority colleagues.

They are my first port of call when considering new challenges and developing workable solutions and I can only add that the services they provide are a major contribution to effective community solutions.”

, NHS Customer

“The care and support you given my mother whilst she has been unwell has been above and beyond, god bless you for the care and support you have given her we are very grateful.”

Service User

“I came over to England to try new things and went into Care. Since starting in March 2017 I have found working for Abbots Care more rewarding and felt more accepted. I have built up a good relationship with the service users; I am so glad I came into this job it’s been the best experience ever.”

Care Worker from Spain

“The whole team at Abbots Care are passionate about what they do, highly professional, and committed to their service users and staff. Standards are incredibly high across all areas of practice, which is why HCC regard them so highly and trust them to work with us to continuously improve services. Problems, when they do arise, are dealt with swiftly and professionally and are always seen as an opportunity to reflect and learn.

Abbots Care are highly respected by both Clinical Commissioning Groups and Herts County Council and we value our partnership with this excellent home care provider.”

Assistant Director, HCS Commissioning

“Abbots Care Home Carers are marvellous! They are lovely people and I can hear laughter when they are attending to my mother. They have restored my faith in human nature.”

Daughter of Service User

“Your Care Worker works extremely well with my son and has built up an excellent relationship, your Care Worker inspires my son to complete activities, he is the best care worker I have ever had.”

Mother of Service User with Learning Disability