Meet our Customer Service Co-ordinator

Customer Care Consultant

At Abbots Care we have an organisational culture of respect and appreciation of our front line care teams. All of our Directors have held front line care roles and understand how challenging the Home Care Worker role can be.

We value and support our care teams and believe that they are as much our customers as our Service Users are. We invest a lot of time on community support from Managers as well as learning and development but knew that we needed to do more for our Care Workers in an ever increasingly difficult sector.

Our concept of providing a dedicated Care Worker Customer service Co-ordinator was all about providing a member of the management team that was solely focused on checking that front line workers are ok. We encourage honest feed back on how we are doing as employers. Charlotte proactively calls all of our care workers every month, just to check in with them, check they are ok and solve any niggles or concerns that may have and gather feedback so that we can be better employers.

We always aim to recruit good people, train them, support them to develop their careers and retain them for as long as we can.

Watch our Quick Fire Questions with Charlotte to learn all about her role and the huge support she is to our Care Workers.

“When returning home after 3 months in hospital I needed a great deal of support. This I got in spades. Without exception all carers were kind and caring, doing everything I could have asked for an always with a smile. I was very happy indeed with the care and comfort I received. I was lucky to have such lovely ladies looking after me and would recommend them without hesitation.”

Service User, Dorset Branch

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