Meet our Customer Service Co-ordinator

Customer Care Consultant

At Abbots Care we have an organisational culture of respect and appreciation of our front line care teams. All of our Directors have held front line care roles and understand how challenging the Home Care Worker role can be.

We value and support our care teams and believe that they are as much our customers as our Service Users are. We invest a lot of time on community support from Managers as well as learning and development but knew that we needed to do more for our Care Workers in an ever increasingly difficult sector.

Our concept of providing a dedicated Care Worker Customer service Co-ordinator was all about providing a member of the management team that was solely focused on checking that front line workers are ok. We encourage honest feed back on how we are doing as employers. Charlotte proactively calls all of our care workers every month, just to check in with them, check they are ok and solve any niggles or concerns that may have and gather feedback so that we can be better employers.

We always aim to recruit good people, train them, support them to develop their careers and retain them for as long as we can.

Watch our Quick Fire Questions with Charlotte to learn all about her role and the huge support she is to our Care Workers.

“I have had personal experience of the standard of care and humanity Abbots carers demonstrate. Last Friday I tripped and fell, hitting my head on the pavement. An Abbots Care worker saw me on the ground and came over to assist me and was then followed by another care worker. They were both very kind and reassuring and carried out First Aid before calling an ambulance crew to check me out as I had a large graze to my head, and the bridge of my nose was cut from my glasses, and was obviously shaken. Another care worker assisted me up and I was taken to their office to wait for the Paramedics. It is so important to mark when you find kindness in people and I know that the tenants at Chilton Green are in very good hands. The lady I visited today told me ‘the girls are my life’.”

Community Officer

See what our service users think